Return, Refund, and Cancellation Policy

Last updated: February 26, 2026

Prime Longevity Peptides is committed to providing high-quality materials intended strictly for lawful laboratory research use. Because research materials require careful storage, handling, and chain-of-custody controls, returns and refunds are subject to the conditions below.

By placing an order with Prime Longevity Peptides, you acknowledge and agree to this policy.

1. Research Use Only

All products sold by Prime Longevity Peptides are intended solely for laboratory research use. They are not intended for human or veterinary use.

Customers are responsible for the proper receipt, storage, handling, and lawful use of all products after delivery.

2. Eligibility for Regular-Price Returns

A regular-price product may be eligible for return only when all of the following conditions are met:

• The return request is submitted within 14 calendar days after confirmed delivery.
• The product is unopened, unused, and in its original sealed packaging.
• All labels, seals, packaging, and identifying information remain intact.
• The product has been stored and handled according to applicable storage instructions.
• Prime Longevity Peptides has issued written return authorization before the product is shipped back.

Submitting a request does not guarantee approval. Products returned without prior authorization will not be accepted or refunded.

3. Sale and Promotional Items

Sale items or items purchased under a promotion cannot be returned, exchanged, or refunded.

This final-sale restriction includes, without limitation:

• Discounted or clearance products
• Orders placed using a promotional or coupon code
• Buy-one-get-one, buy-two-get-one, or similar promotions
• Bundles and promotional packages
• Free gifts or complimentary products
• Items purchased during a sitewide or limited-time sale

If any portion of an order was purchased under a promotion, each promotional item is considered final sale unless it arrived damaged, defective, missing, or incorrect due to an error by Prime Longevity Peptides.

4. Non-Returnable Products and Claims

The following are not eligible for return, exchange, or refund:

• Opened products or products with broken or altered seals
• Products that have been used, altered, diluted, combined with another material, or otherwise modified
• Products damaged by improper storage, handling, exposure, or customer misuse
• Products returned without prior written authorization
• Products received after the authorized return deadline
• Customer ordering errors involving a product that has been opened
• Change-of-mind or buyer’s-remorse requests involving opened products
• Claims based on experimental outcomes, subjective expectations, or perceived effectiveness
• Custom, special-order, wholesale, or made-to-order products
• Shipping charges, except when the return results from an error by Prime Longevity Peptides

5. Damaged, Missing, or Incorrect Orders

Inspect your shipment promptly after delivery.

Claims involving a damaged, leaking, compromised, missing, or incorrect product must be reported within seven calendar days after confirmed delivery.

Send the following information to info@primelongevitypeptides.com:

• Your full name
• Order number
• Product name and quantity
• Lot number, when available
• A description of the problem
• Clear photographs of the product, internal packaging, exterior packaging, shipping label, and any visible damage

Keep the product and all packaging until the claim has been resolved. Prime Longevity Peptides may require additional documentation or return of the affected product.

If the claim is approved, Prime Longevity Peptides may provide a replacement, store credit, or refund depending on the circumstances and product availability. Prime Longevity Peptides will cover authorized return shipping when the wrong product was sent or when a product was verified as damaged or defective upon delivery.

6. Product Specification or Quality Claims

A claim that a product does not meet its stated specifications must be submitted within 14 calendar days after delivery and must include the order number, product name, and lot number.

Prime Longevity Peptides may request:

• Photographs of the product and packaging
• Return of the remaining product
• Storage and handling information
• Supporting documentation from a qualified independent laboratory

Claims based solely on experimental results, subjective observations, improper storage, improper handling, or use outside lawful laboratory research are not eligible for refund or replacement.

7. Return Authorization Process

To request a return:

1. Email info@primelongevitypeptides.com with your order number and reason for the request.
2. Wait for written approval and return instructions.
3. If approved, securely package the authorized product and ship it using a trackable method.
4. Return the product within the deadline stated in the authorization.

Do not send any product back without written authorization. Unauthorized returns may be refused, discarded, or returned to the sender without refund.

8. Return Shipping and Restocking Fee

For an approved regular-price return that is not the result of our error:

• The customer is responsible for return shipping and insurance.
• Original shipping and handling charges are non-refundable.
• A 15% restocking and processing fee will be deducted from the approved refund.
• Prime Longevity Peptides is not responsible for a return that is lost or damaged in transit.

No restocking fee applies when Prime Longevity Peptides verifies that it shipped an incorrect product or that the product arrived damaged or defective.

9. Refund Processing

Approved refunds will be issued to the original payment method, where possible, after the returned product has been received and inspected.

Please allow 5–10 business days after approval for Prime Longevity Peptides to process the refund. Additional processing time may be required by your bank or payment provider.

A refund will be limited to the amount paid for the approved product, less any applicable restocking fee. Original shipping, expedited shipping, insurance, and handling charges are non-refundable unless the return resulted from our error.

10. Order Cancellations and Changes

Contact info@primelongevitypeptides.com immediately if you need to cancel or modify an order.

We will attempt to accommodate the request, but cancellation or modification is not guaranteed. Once an order has entered processing, fulfillment, or shipment, it cannot be cancelled or changed.

11. Lost, Refused, or Undeliverable Packages

Contact us if carrier tracking indicates that a package may be lost so that a carrier investigation can be initiated.

Orders may not qualify for replacement or refund when:

• The customer provided an incomplete or incorrect shipping address
• Delivery was refused
• The package was not collected after delivery attempts
• Tracking confirms delivery to the address supplied with the order
• Loss or damage occurred after confirmed delivery

Verified fulfillment or carrier errors will be reviewed individually.

12. Payment Disputes

Please contact info@primelongevitypeptides.com before initiating a chargeback or payment dispute. This gives us an opportunity to investigate and resolve legitimate order concerns promptly.

Nothing in this policy limits any rights or remedies that cannot legally be waived.

13. Policy Changes

Prime Longevity Peptides may update this policy periodically. The version displayed on the website at the time an order is placed will govern that order unless applicable law requires otherwise.

Contact

Prime Longevity Peptides
Email: info@primelongevitypeptides.com
Website: https://primelongevitypeptides.com